BOOKING TERMS AND CONDITIONS


The Client means all persons included in the booking (represented by the Party Leader and named on the Booking Form within ten weeks of departure) including anyone who is added or substituted at a later date (referred to as the Client or you or your). Mendi can be referred to as Mendi, we, us and our.

These Terms and Conditions have been designed to provide Clients with all the relevant information required to facilitate the booking process. We are always happy to go through any questions you may have on the telephone on +34 722 361 245 or in writing by email addressed to [email protected]


1. Quotation

1.1. All prices published or quoted are in Euros (EUR). All written quotations

are valid for a period of fourteen days from the date of issue. Errors in costing are extremely rare, but should there be an obviously incorrect price, we will issue a new quotation and we will not be bound by the incorrect amount quoted.


1.2. Although every effort is taken to ensure prices are accurate at the time of publication, price fluctuations due to circumstances outside of our control can occur and due to the unique nature of our services, prices may change prior to contracting.


2. Contract and Deposit

2.1. You must read these booking conditions carefully before booking your holiday with Mendi. The person who makes the booking on behalf of the Client (the Party Leader) accepts the booking conditions on behalf of all persons within the Client party. It is the Party Leader’s responsibility to bring these booking conditions to the attention of all persons included in the booking.


2.2. No contract will exist between Mendi and the Client until Mendi has received: a non-refundable deposit payment or full payment of the total holiday cost (as applicable) and Mendi has issued you with a confirmation invoice (see clause 3 below).


2.3. When you receive your confirmation invoice, please check all the details carefully to ensure that they are correct, as the confirmation invoice, together with these booking conditions form the contract between us. If there are any discrepancies in the confirmation invoice, please bring these to our attention within 7 days of issue, otherwise we will assume that the details shown are correct and amendment charges may be levied where changes are subsequently necessary.


3. Confirmation and Payment

3.1. A non-refundable deposit of 50% of the total holiday cost is required at the time of booking. A confirmation invoice will not be issued unless the non-refundable deposit has been received. The balance, along with any additional agreed extras, will be invoiced ten weeks prior to your departure date (Balance Payment Date). If you are booking within ten weeks of your departure date, payment in full will be required at the time of booking.


3.2. The Party Leader will be liable for full payment for all persons in the Client party and for any other persons added or substituted at a later date. If payment has not been received by Mendi by the Balance Payment Date, we will have the right to cancel the booking, retain the deposit paid and levy cancellation charges (see clause 7 below). In these circumstances, Mendi reserve the right to re-sell the holiday without notice.


3.3. All payments must be made payable to Mendi and can be made by bank transfer or debit card.


3.4. Failure to pay any amount due to Mendi upon request will constitute a breach of contract, which will entitle Mendi to cancel your holiday. In such circumstances, the relevant cancellation charges set out in clause 7 will apply.


4. Booking Form

It is a requirement of Mendi that you return a completed booking form ten weeks prior to your departure with details of all members in your party. It is important that the booking form is completed in full with all the required information in your party.

5. Amendments to the booking by you


5.1. You may request alterations to your booking and proposed itinerary at any time prior to your departure. Please submit all requests to Mendi in writing and

we will do our utmost to accommodate your requests.

However, such requests shall not be taken to form part of the contract between you and Mendi until acceptance of the alteration has been confirmed in writing by Mendi and any difference in price has been paid by you.


5.2. It should be noted that all requests are subject to availability at all times and may also be subject to a fee, which, if applicable, will be confirmed by Mendi in writing. Subject to availability, Mendi will not charge for date changes requested where these are requested and can be accommodated more than ten weeks prior to departure. Where the price of the holiday on the new date is higher than the original price, the Client will need to pay the price difference before the booking alteration can be confirmed by Mendi.


5.3. A change of dates to a future year or within ten weeks of departure will be deemed a full cancellation and the cancellation charges outlined in clause 7 will apply.


6. Amendments to the booking by Mendi


6.1. If we are obliged to make a significant change to your holiday, or if we cancel the holiday within ten weeks of the original departure date you may choose to either:


  • Accept the new holiday arrangement offered by us, or
  • Purchase a replacement holiday from us at the current selling price, or
  • Cancel your holiday and receive a full refund.


6.2. You must notify us of your choice within seven days of our offer of alternative holiday arrangements. If you do not, we will assume your acceptance of the new holiday arrangement.


7 Cancellation of the booking

7.1. Client Cancellation:


7.1.1. The Party Leader must confirm any cancellation by the Client in writing. The date on which written notification is received by Mendi will determine the level of cancellation charges applicable. The cancellation charges are expressed as a percentage of the total holiday cost.


7.1.2. Please note many travel insurance policies cover the eventuality of having to cancel a holiday in certain circumstances so please check your own travel insurance policy when booking for details and check with your insurance provider that their terms are sufficient to cover your booking.


7.1.3. The cancellation charges are as follows:-

Days Prior to Departure Cancellation charges

(Percentage of total cost)

More than 70 days 50% (i.e. loss of deposit)

69 to 30 days 75%

29 days or less 100%

Refunds (following deduction of the cancellation charges) will be made to the Client where the full balance has been paid otherwise Mendi is entitled to recover the outstanding balance from you.


7.2. Cancellation by Mendi.


7.2.1. In the unlikely event that Mendi is obliged to cancel your booking for any reason (other than in the circumstances outlined in clause 7.2.2) we will endeavour to make alternative arrangements or offer a full and prompt refund. For the avoidance of doubt, in the case of Mendi cancelling a booking Mendi will only be liable to refund monies already paid to Mendi by you.


7.2.2. Mendi will not be in breach of contract or liable for a refund where any failure to perform any of its obligationsunder these booking conditions results from events, circumstances or causes beyond our reasonable control including but not limited to acts of God, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports and airports or similar events.


8. The Chalets


8.1. On booking a property with Mendi the property cannot be shared, assigned or sublet and only the named persons shown on the booking form are permitted to stay in the property for the duration on the dates contracted to on signed booking form. Under no circumstances may the total occupancy exceed the capacity advertised.


8.2. Children [16 or under] must be supervised whilst using chalet facilities. It is the sole responsibility of the Client to supervise children in and around the chalet.


9. Security Deposit


9.1. Mendi reserves the right to ask you for a security deposit to cover any additional costs incurred or damage caused to property. Where this is requested it must be authorised from a credit card two weeks prior to your departure to resort and will be cancelled at the latest two weeks after your stay with us (minus any costs incurred).


9.2. Cancellation of your credit card authorisation may be delayed if the costs of any repair have to be determined.


9.3. You will be liable for any breakages or damage to the property or adjacent properties during your stay caused by you or any member of your party, your employees or visitors to the property. These costs will be deducted from the security deposit. If the damage is greater than the amount of the security deposit, or if no security deposit has been arranged, you must immediately pay the costs to Mendi, the amount of which will be advised to you.


10. Mendi’s Responsibilities


10.1. Mendi only accepts responsibility for any negligent act or omission of our employees, whilst acting within the scope of their employment in the provision of your holiday (except where death or personal injury results see clause 10.2 below). The maximum liability of Mendi in relation to such acts and/or omissions shall be limited to the total cost of your holiday and in no circumstances shall Mendi be liable for any special, indirect or consequential loss or damage.


10.2. Mendi only accepts responsibility should you suffer death or personal injury as a result of any negligent act or omission of our employees, whilst acting within the scope of their employment in the provision of your holiday,

except where the cause of such death or personal injuries are due to:

o your acts or omissions or those of a third party not connected with the provision of your holiday; o an event which could not have been foreseen or

forestalled even when exercising all due care. Acceptance of this liability is however conditional upon you notifying us of any claim in writing within 28 days of your return from holiday.


10.3. Clients must act with care at all times since the temperature and weather conditions do not always guarantee that ice and snow can instantly be removed from all areas around the chalets – we accept no liability for accidents/injuries occurring under such circumstances.


10.4. The risk of skiing holidays being adversely affected by weather conditions has to be accepted. Mendi shall not be liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions, including blocked roads, missed flights, train and airline delays. If, as a result of force majeure, you miss your return departure and extra accommodation or alternative travel arrangements are required, we will not be responsible for this cost.


10.5. Clients are responsible at all times for their own personal documents, for their baggage, belongings, climbing, cycling and ski equipment whether hired or not.


10.6. We will try to meet any special requests but cannot guarantee to do so. Please note that special requests do not form part of our contractual agreement and we will have no liability if they were not met.


10.7. We will have no liability for excursions or services such as climbing and ski lessons or guiding provided by Third Party Suppliers, even where such excursions or services are arranged by our representatives or with a supplier recommended by us.


11. Client Responsibilities


11.1. The Party Leader agrees to guarantee payment for any chargeable services requested by any member of the booking party both before and during the holiday.


11.2. It is the condition of every booking that each member of your party is covered by personal holiday insurance, and that the policy covers you adequately for winter and mountain sports, third party risks and costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or your visitors to the property.


11.3. Mendi shall be entitled to recover from you the cost of any damage caused by you or a member of your party.


11.4. We would like to remind our guests that all of our chalets are exclusively Non-Smoking.


12. Resolving Problems


12.1. We want your holiday to be as enjoyable as possible, but occasionally even the best-laid plans can go wrong. In the unlikely event of there being something not to your liking whilst on holiday, we aim to resolve it as quickly and amicably as possible. You must report it immediately, thereby giving us the opportunity to remedy the problem.


12.2. We do not issue refunds in resort as we feel it is important that all the relevant information is gathered in fairness to all involved. Our representatives are not authorised to promise or make payments or to vary the terms or

conditions.


12.3. In the unlikely event that you are unhappy with any aspect of your holiday, you must address your complaint immediately to us at Mendi. If for any reason the problem cannot be resolved locally you must inform Mendi in writing of your complaint within 14 days of return so that the complaint may be investigated fully.


12.4. No action can be taken or liability accepted for any complaints received after this period.


13. Travel


13.1. Please inform Mendi of the travel arrangements for your party at least four weeks prior to departure.


13.2. Mendi cannot accept responsibility for guests missing trains or flights for any reason and no credit or refund will be given if you fail to take up a component of your holiday as a result.


14. Arrival and Departure


14.1. On arrival, the chalets will normally be ready to be accessed from 16:00. If you are arriving prior to this, we will endeavour to get them ready for an earlier time – but this cannot be guaranteed.


14.2. On departure, check-out is at 10:00.


15. General Information


15.1. We are happy to cater for any special diets although the availability of specialist ingredients and foods locally may prevent us. Please ensure any such requests are made on your booking form. It is your responsibility to provide written details of any allergies suffered by any member of your group.


15.2. We cannot guarantee continuous and uninterrupted internet connection in our chalets due to technical circumstances which may be beyond our control.


15.3. We have one day off every week. On this day, a cold buffet breakfasts will be available. In the evening you are free to try a local restaurant, which we are happy to book on your behalf.


16. What is included and what is not included?


16.1. Included:

§ Breakfast from 8 to 9am on seven days

§ Packed lunch (not ski holidays)

§ Three-course evening meals including Starter, Main Course, Desert followed by tea or coffee accompanied by a selection of fine wines on

six days

§ Housekeeping on five days

§ Yoga sessions of 45 minutes on 5 days in the morning. Where yoga is in the afternoon (e.g. Ski or Hike) then there will be a total of 4 sessions (in order not to clash with the masseuse who comes o the last day of your stay).

§ A 30-minute massage by a professional masseuse. This is only available on the last full day of holiday.

§ Climbing coaching means 3 full days of coaching – assuming the group is not divided.


16.2. Not Included:

o Travel or transfers to the chalet

o Lift passes

o Ski, snowboard, climbing, cycling or any other equipment hire

o Ski school, guides or lessons

o Insurance

o Meals other than those explicitly included in 16.1

o Wine upgrades

o Childcare

o Extra activities such as snow shoes, husky rides, hang-gliding, helicopter experiences etc


17. Services provided by Third Party Suppliers


17.1. Where agreed with you we will make bookings for extra services, such as ski hire and ski lessons, on your behalf which will be subject to the terms and conditions laid down by the provider of the service.


17.2. While we make every effort to recommend suppliers with a proven track record for service, we cannot be held responsible for the services provided. You take full responsibility for satisfying yourself in advance as to the quality of the service and the provider’s ability to execute the services.


17.3. Payments for these extra services must be paid directly to the suppliers.


17.4. Where you have any grievance regarding the standard of service provided by Third Party Suppliers, you must address any grievance to them approaching the respective provider(s) directly.


18. Ski Lessons and Equipment


18.1. Equipment, lessons and other additional services are payable locally. We cannot refund in case of bad weather. Supplier’s conditions apply.


18.2. Please note that during peak dates such as Christmas, New Year, half-term and Easter, ski schools become very busy. We therefore strongly advise that you book your lessons in advance on these dates. We will be happy to provide you

with the necessary details.


19. Insurance


It is a condition of booking with Mendi that all clients have personal insurance, as Mendi does not provide any winter sports or other travel insurance to its Clients. It is your responsibility to ensure that you and your entire party have relevant and adequate insurance covering: accident, illness or any other mishap, during the entire period of your holiday (including travel to and from resort). We also recommend that you take out adequate insurance to cover your personal possessions.


20. Brochure and Website Accuracy


20.1. All reasonable care has been taken to ensure that the descriptions, facts or opinions on our website or in our promotional material are correct to the best of our knowledge.


20.2. Opinions expressed are personal to the authors and photographs only relate to a specific destination when specifically captioned. You should bear in mind that in relation to the information given about the resorts and certain facilities available within resort, we cannot guarantee accuracy at all times or that any particular activity will take place as these services are not under our

control.


20.3. Should David Villegas be unavailable during your stay we will endeavour to offer a similar experience with another guide.


20.4. All information we supply regarding Third Party Suppliers has been supplied to us by them, and we cannot warrant that it is complete or up to date.


21. Data Protection


21.1. We are committed to protecting your privacy. We may disclose your details such as name contact details, travel preferences and special needs/diets that you have supplied to us in relation to yourself and your travelling companions to our suppliers for the purposes of fulfilling their obligations.


21.2. We do not sell any information or our mailing list to any other organisations. Please note that Spanish security regulations require us to provide government agencies access to data you disclose to us.


21.3. We would like to keep you up to date with late availability, offers and other resort related news items which we feel may be of interest. If you do not wish to receive such information, please unsubscribe from the newsletter emails or write to us at our registered office address.


22. Credits and thanks to:


22.1. Photographers:Grant Gunderson, Javiertical, Christian Pau, Dave Lastoviskiy, David Marcu, Jan Phoenix, Baqueria Beret, Mendiburu, Jorge Zapata, Savs, Equipatgedema and Dane Wetton.


22.2. Illustrations:


Ane Zaldibar


22.3. Graphic and web design


Antonio Marquez


All correspondence must be sent to [email protected]olidays.com



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